SkincareAI Privacy Policy

Last Updated: July 1, 2025

Your privacy is incredibly important to us. This Privacy Policy explains how SkincareAI ("we," "us," or "our") collects, uses, shares, and protects your information when you use our mobile application and related services (collectively, the "Service").

Please read this policy carefully. By using SkincareAI, you agree to the collection and use of information in accordance with this policy.

1. What Information Do We Collect?

We collect information to provide and improve our Service.

a) Information You Directly Provide:

Account Information: When you create an account, we collect your email address and any other information you choose to provide (e.g., username, age, skin type if voluntarily entered).
Selfie Analysis Data: When you take a selfie for skin analysis, the image is processed by our computer-vision engine to generate metrics like hydration, oiliness, pores, wrinkles, redness, elasticity, sebum, pigmentation, and texture. We do not store your raw selfie images on our servers after analysis. Only the derived analytical data (e.g., "hydration score: 85%") is stored to track your progress.
Routine Tracking Data: Information about your daily habits (sleep, cleansing, SPF, nutrition) and custom routine entries you log.
Product Scan Data: When you scan product labels, we collect information about the product's ingredients, as read by our system.
Chat Coach Interactions: Your conversations with the AI chat coach are processed to provide personalized tips and recommendations. These interactions may be stored to improve the AI's performance and personalize your future experiences.
Feedback & Support: If you contact us for support or provide feedback, we collect the information you provide in your communication.

b) Information Collected Automatically:

Usage Data: We collect information about how you access and use the Service, such as features you use, actions you take, and the time, frequency, and duration of your activities.
Device Information: We collect information about the device you use to access the Service, including device type, operating system, unique device identifiers, and mobile network information.
Analytics Information: We use third-party analytics tools (e.g., Google Analytics for Firebase) to help us measure traffic and usage trends for the Service. These tools collect information sent by your device, including the pages you visit and other information that assists us in improving the Service.

2. How Do We Use Your Information?

We use the information we collect for various purposes, including:

To Provide and Maintain the Service: Delivering skin analysis, routine tracking, product scanning, and AI chat functionalities.
To Personalize Your Experience: Customizing insights, recommendations, and content based on your skin analysis, goals, and routine.
To Track Your Progress: Displaying progress graphs and skin health scores over time based on your derived analytical data.
To Improve and Develop Our Service: Understanding how users interact with SkincareAI to enhance features, improve our AI models, and troubleshoot issues.
To Communicate with You: Sending push notifications (if enabled) for reminders, progress updates, and important announcements.
To Ensure Security: Protecting against fraud, unauthorized access, and other illegal activities.
To Comply with Legal Obligations: Meeting any applicable laws, regulations, legal processes, or governmental requests.

3. How Is Your Information Shared?

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as cloud hosting (Supabase for secure cloud sync), analytics providers, and email delivery services. These providers are obligated to protect your information and use it only for the purposes for which it was shared.
For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Aggregated or Anonymized Data: We may share aggregated or anonymized data (data that cannot be used to identify you) for research, marketing, analytics, or other purposes. For example, we might share general trends about skin hydration scores across our user base.

4. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data is encrypted in transit and at rest where appropriate.
Secure Cloud Sync: We use Supabase for secure cloud synchronization across your devices.
Access Controls: Limiting access to your personal information to authorized personnel only.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Choices & Rights

Account Information: You can review and update your account information within the app settings.
Push Notifications: You can opt-out of receiving push notifications by adjusting your device's notification settings.
Access, Correction, Deletion: Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. Please contact us at skincareaihelp@gmail.com to make such requests.
Data Retention: We retain your personal information (including derived analytical data) for as long as necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: skincareaihelp@gmail.com
Through the app: Via the "Contact Us" or "Support" section (if applicable)